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telephonist1
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Upgrading problem

I have upgraded to a new mobile with yourselves and already have another mobile with you.  I understand I have only a small amount of money to pay off for the actual handset and wonder if I can do this and then the account for the old mobile can be closed and then I am only paying for one account for the new upgraded phone.

Thank you.

Kind regards,

Heather

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Re: Upgrading problem

Hi Heather,

Thanks for your post on the Community Forum. Once you've paid off the handset loan in full, then you can close the account.

If you would like to discuss this further so that we can check your balance, give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help



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  • 7.14K
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Forum Team
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3,108 Views
Message 2 of 3
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Helpful Answer

Re: Upgrading problem

Hi Heather,

Thanks for your post on the Community Forum. Once you've paid off the handset loan in full, then you can close the account.

If you would like to discuss this further so that we can check your balance, give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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telephonist1
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Re: Upgrading problem

Thank you Terri, I have done this and now only have the new phone and one subscription. Thank you.
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