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SHAN240197
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Upgrade

Ive made several attempts to upgrade to a mobile contract and every time i undergo the process a message comes up with " We're Sorry, we are unable to process any further" and then asks me to ring a number... I would like to know why i am unable to upgrade to a phone as ive been on sim contract for 3 months now???
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Forum Team
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Re: Upgrade

Hi SHAN240197,

 

Thanks for your post on the Community Forum. I'm sorry to hear that you are experiencing a problem upgrading your contract online.

 

If you are getting the "Sorry" response, this means that you will need to call us in order to change your contract. Just give us a call on 789 or 0345 6000 789, or go through to WebChat: Contact Us and we can get this changed for you.

 

Kind regards,

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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