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gindy
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Upgrade from payg to sim only paym

Hi guys,

I was on a 24mth contract which I completed and went to payg. But I've realised a monthly SIM only plan would suit me better.

Do I have to call up to upgrade, or can I do that online? All I can find is how to setup a new simo rolling monthly contract whereby it looks like it'll be a new number and I want this number on simo instead of payg. I'd prefer to do it online as I'm ill and I've lost my voice, also I'd love not to deal with upselling atm.

Hope that makes sense lol. And thanks in advance for any help.

Charlie.
I'm just a Virgin mobile customer, like you.
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Superuser
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Re: Upgrade from payg to sim only paym

Hi Charlie,

 

log into your Virgin Mobile account then click on  the "Plan and device" tab.

From here you can choose to "Switch to Pay Monthly".

Once you've added your chosen tariff to your basket and continued to "Checkout" the option will be there to keep your same number.

 

AlexKid :-)

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Superuser
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Re: Upgrade from payg to sim only paym

Hi Charlie,

 

log into your Virgin Mobile account then click on  the "Plan and device" tab.

From here you can choose to "Switch to Pay Monthly".

Once you've added your chosen tariff to your basket and continued to "Checkout" the option will be there to keep your same number.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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gindy
On our wavelength
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Re: Upgrade from payg to sim only paym

@AlexKid thanks mate, I'll do that right now. What happens to the payg credit I've got? Will that follow me, or as I suspect will I lose it?
I'm just a Virgin mobile customer, like you.
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Superuser
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Re: Upgrade from payg to sim only paym

Hi Charlie,

 

any credit balance on your PAYG number will also transfer to your new Pay Monthly SIM Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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gindy
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Re: Upgrade from payg to sim only paym

@AlexKid thanks I successfully upgraded yesterday, and I think my SIM went live this morning, so I'm paying £6 for the allowance I needed (u/l texts on my backup phone) instead of having to top up £10 to get the free monthly bundle thingy on payg! I call that a win lol, thanks for the help and pointers.

Charlie.
I'm just a Virgin mobile customer, like you.
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