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Debbie1508
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Upgrade approval - 45 min call - withdrawn

Spent 45 mi s on the phone yesterday. Given Nokia Lumi, email recd confirming call. No link to go on and approve T&Cs. Was this is a con to get call cost revenue. Left on hold, advisor read back handset, colour delivery details. Left to wait for call back and security code emails.
Discussing service and given false info.
My dad spend £130 a month a month with you and I feel paying for a phone he cannot use is acceptable. Please call or email me back. My number is ##############

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Forum Team (Retired) BenD_H
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Re: Upgrade approval - 45 min call - withdrawn

Hi Debbie1508,

 

Thank you for coming in and posting your message, welcome into the Community.

 

I and sorry that the call wasn't what we'd have liked for you, I would like to help and If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Once I've got some information I can look into this and see what's going on for you.

 

Stay in touch.

Ben


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