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soylentgreen
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Underground WiFi authentication problem BIG Red padlock

On captive portal authentication page I used an old handsets authentication code without realising I needed to obtain a new carrier code for a new handset. I have registered the new handset and obtained a new authentication code but the London Underground Virgin Media WiFi captive portal has never prompted me to re-authenticate again. For two weeks I have only been able to connect, get an IP address, browse the captive portal and receive a big red padlock when attempting to access the EE pathway. Please reset my handset MAC Address in your RADIUS server so I am again prompted to re-authenticate, I will love you forever if you do.

 

MAC address of handset: **********

IMEI: **************
Handset: Lenovo A6020a40
Carrier: T-Mobile UK/EE

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Superuser
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Re: Underground WiFi authentication problem BIG Red padlock


soylentgreen wrote:

when attempting to access the EE pathway.

If you're an EE customer then you need to contact EE support for help with this. Virgin Media provide the network in the Underground, but EE manage the rest of how their customers connect to the service.

**********************************
I work for Virgin Media - but all opinions posted here are my own

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J0hn
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Re: Underground WiFi authentication problem BIG Red padlock

I suspect you need to clear the cache on your phone and reboot
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J0hn
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Re: Underground WiFi authentication problem BIG Red padlock

It's not something Virgin can do for you it's posssible and it's called spoofing, so just try what I suggested above
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Superuser
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Re: Underground WiFi authentication problem BIG Red padlock


soylentgreen wrote:

when attempting to access the EE pathway.

If you're an EE customer then you need to contact EE support for help with this. Virgin Media provide the network in the Underground, but EE manage the rest of how their customers connect to the service.

**********************************
I work for Virgin Media - but all opinions posted here are my own