I sent my mobile phone into yourselves with a fault with the screen. The screen is blank and cannot be used.
As I heard nothing for a week, I phoned your department as the website said the phone is OOW (Out Of Warranty). I was told that the phone was no longer in warranty as the SD card cover was missing.
I disagreed with this (the cover was on the phone when boxed) and was told that an enquiry was noted and a manager would call me about it, which I never received.
Then a few weeks later (5th October) the phone was returned with a letter stating that the fault was found and it cannot be repaired as it's not covered under the warranty.
Also within the letter it stated that you attempted to call, but this was not the case.
I then called again to be told that liquid damage has been found and that's the reason it's not covered by the warranty. Also if I wanted to have the phone repaired, I would need to pay £66!
I can assure you this is not the case. The phone is with me all the time and has not at any time been near any liquids. Please can you provide photo evidence of the damage that you claim has happened. Also I would like a detailed report from the department of the procedure.
If you cannot provide the information as I now have no phone and am still paying for it, I will be forced to seek advice about claiming from you a 'Not fit for purpose' item that is still under warranty.
I also read from various forums (including this one) that others have experienced similar complications from yourselves and you have said that same thing to them.
Is this a standard thing to get out of a repair that would probably not put a dent in your profit margin!
Sadly water damage is so easy to see, there are a few small white tabs inside the phone, they go pink to red when moisture to very wet, so as fast as they see it if it's now full white it's not covered by the warranty. You can always get it returned and then go via Sony and see what they saw, but I'd not hold my breath
Hi J0hn, Thanks for the reply. The SD card has always been on the phone (never use it, so no reason to take it off) and was on the phone when it was boxed to go back (really wish I had taken a photo).
The technical team claim it was missing, which I disputed, and when asked if it could have fallen off into the box in transit, they had no answer!
Again the phone has never been in contact with water or any other liquids.
No, I haven't contacted Sony. The phone was sent back without the SD card cover on it and Sony no doubt will say the same thing. I understand what you are saying but the fault lies with Virgin and selling me a faulty phone. Each time I call, they don't seemed bothered!