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robotii
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Unable to reset password

Hi,

I've managed to misplace my password and thought I could reset it from the web.

I get all the way through to the security question, where it won't tell me what the question actually is, so I can't tell what the answer is supposed to be.

Then I click on email me a link to reset the password, but never receive the email.

I've tried a number of times, and I know the email is correct.

Any tips on what to do. I really don't want to have to phone up, as you end up waiting for a crazy amount of time, and I don't know the security answer either.

Can someone just get the email reset button working again?
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Superuser
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Re: Unable to reset password

Hi robotii,

 

how about using the forgotten both option: https://mobile.virginmedia.com/ecare/forgottenBoth

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
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Superuser
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Re: Unable to reset password

Hi robotii,

 

how about using the forgotten both option: https://mobile.virginmedia.com/ecare/forgottenBoth

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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robotii
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Re: Unable to reset password

Hi AlexKid,

I'm very surprised, but it worked.

After telling me my email address, which I already knew, it took me to what appeared to be the same screen. However, when I asked for the link to reset, it actually sent it.

I guess it's just magic.

Thanks for your help.
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