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slano
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Unable to access account online

Unable to access my Virgin account online. Have ordered a few products but as of now no way to see any details about them.

After logging in, I land at the "your details" section of my account. Any other place I go, such as my orders or account overview, I get the message:

Oops, something's gone wrong!
Please try again in a few moments.

Have tried different browsers/devices and cleaning cache/cookies, all give me the same error.
Very keen on being a Virgin customer but sadly off to a rocky start.

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Forum Team
Forum Team
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Re: Unable to access account online

Hi slano

Sorry to hear you've had some issues with the online account.

When you first place an order, your online account may not populate with information right away.

Are you still having issues with this today?

Many thanks

Mark Y
Forum Team

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