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Registered: ‎07-06-2016
Message 1 of 2 (397 Views)

Unable to access Recent Usage via Your Account online - Resolved

[ Edited ]

Some customers may experience problems accessing their mobile Recent Usage via Your Account online: https://mobile.virginmedia.com/ecare/login  

This has been escalated to our technicians, who are currently working to resolve this issue.

In the meantime, you should be able to check your overall usage balance using the Virgin Mobile My Account app, which can be downloaded from your app store.

As soon as we have any news on this, we'll update this post..

Apologies for inconvenience the on-going issue causes.

Moderator
  • 117
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Registered: ‎07-06-2016
Message 2 of 2 (59 Views)

Re: Unable to access Recent Usage via Your Account online

Hi all,

This should now be resolved.

 

 

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