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damian_burrin
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Trying to upgrade my phone

VM,

I've just spent the last 20 minutes trying to change from sim only to sim  with a phone and change my tarrif to a 4G tariff.

I'm really sorry but after 17minutes of broken English and a really heavy accent I had to give up and cancel.  I feel aweful but couldn't understand what i was being told or seem to get accross what i was trying to do.  I kept being asked the same questions over and over and i'm still not sure they chap new what i was trying to do.  Is there is a number for a UK call centre or someone from a UK call centre is able to call me I'm ready to place an order.  I know the phone I want and the tariff, I'm already a customer and just want to upgrade the phone and move to a 4g Tarrif.

It really shouldn't be this diffucult

Thanks

Damian

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Re: Trying to upgrade my phone

Hi damian_burrin

 

Thanks for taking the time to post and sorry to hear about the difficulties changing your package. I'd like to take a closer look at the situation so I've sent you a private message which you can view by clicking on the envelope up in the top right of the screen.

 

Looking forward to hearing from you.

Dave


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