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NOS911
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Trying to order a phone but getting an error

I have tried to place an order for a new phone but i have encountered the following error " it looks like your already a virgin media customer, you will have to wait for your services to be fully set up before you can take advantage of customer offers", i've been a customer for 4 months.

So what is wrong with my account or is the error incorrect and something is wrong with the website?

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J0hn
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Re: Trying to order a phone but getting an error

Over never heard of this, I'd call 789 and choose the sales/upgrade option
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NOS911
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Re: Trying to order a phone but getting an error

I thought that might be the case, it just been error after error since i joined.

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Forum Team (Retired) BenD_H
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Re: Trying to order a phone but getting an error

Hi NOS911,

 

Many thanks for taking the time to write into us, I'm sorry that the online facility did not accommodate you on your phone purchase.

 

I can see that you have had some advice, were you able to call in? You can also use the WebChat service by clicking on the 'Contact Us' and giving us a little explanation of what's been going on Smiley Happy

 

Take care and come back soon Smiley Happy

Ben


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