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royg1940
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Trying to cancel upgrade contract

Dave_B

Are you still out there as nothing further has materialised re my situation.

I have sent a further caustic letter to head of Customer Care last week.

This week I have had two calls from Virgin which dept I have no idea had to curtail the

call as clarity of speech was non existent and the call was before 8.30a.m.

Second call told me to ring customer services, even after explaining all my previous calls.

I ran customer services again (Max) female with my situation yesterday.

So still a stalemate.

Regards Roy

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Forum Team
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Re: Trying to cancel upgrade contract

Hi Roy

I'm really sorry you'd not head back from us.

I've popped you a reply to your PM now.

Many thanks

 

Mark Y
Forum Team

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