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Funksucker
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Trying order a new phone..

I get right to the end of checkout & then I'm told - "We're Sorry… Sorry, it doesn’t look like we can go ahead with your order right now. One of our friendly team will be in touch soon to help sort this out for you." I tried just now & several hours ago & have heard nothing Smiley Sad
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Superuser
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Re: Trying order a new phone..

 Hi Funksucker,

I feel for you, there are so many people stuck in this same scenario.

Type "credit check" and "underwriting" into the search bar & just see how many threads pop up.

Here is an example like yourself: http://community.virginmedia.com/t5/Virgin-Mobile/Credit-check-for-new-contract/m-p/2953671#M50181

More useful for you, might be to read through this thread (it's quite long) about Consumer Underwriting:http://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Consumer-Underwriting-services/td-p...

Perhaps contacting them might be more useful?

However if you wish to complain to Virgin, follow this link: Help & Support - Complaint

AlexKid :-)

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Superuser
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Re: Trying order a new phone..

Hi Funksucker,

rather than just "hanging about" waiting you could give the Virgin mobile customer services a call on 789 from a Virgin mobile if you already have one.
Or 0345 6000 789 from any other phone and see if they can complete your order for you.

Good Luck Smiley Happy

AlexKid :-)

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Funksucker
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Re: Trying order a new phone..

Thanks Alex but I'd rather sort it out online Smiley Happy
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Funksucker
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Re: Trying order a new phone..

Alex I ended up calling customer services just now but am still unable to upgrade my phone.  Because I tried several times online & once by phone yesterday, they can't perform any more credit checks.  So I now have to wait a month before trying again which makes me angry.  This is through no fault of my own.  Please let me know here I can make a complaint about this.

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Superuser
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Message 5 of 6
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Re: Trying order a new phone..

 Hi Funksucker,

I feel for you, there are so many people stuck in this same scenario.

Type "credit check" and "underwriting" into the search bar & just see how many threads pop up.

Here is an example like yourself: http://community.virginmedia.com/t5/Virgin-Mobile/Credit-check-for-new-contract/m-p/2953671#M50181

More useful for you, might be to read through this thread (it's quite long) about Consumer Underwriting:http://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Consumer-Underwriting-services/td-p...

Perhaps contacting them might be more useful?

However if you wish to complain to Virgin, follow this link: Help & Support - Complaint

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Funksucker
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Message 6 of 6
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Re: Trying order a new phone..

Thanks mate
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