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Staceybarlow
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Trouble logging in

I've been having trouble logging in to my mobile account! It won't even let me change my password or even re-register. Can anyone help?

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Forum Team (Retired) Mat_H
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Re: Trouble logging in

Hi Staceybarlow,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having trouble with logging in. I want to get this all sorted for you. Do you get any error messages when logging in? Let me know when you can.

 

If this is just a regular error message, you'd need to call us on 789 or 0345 6000 789 so we can raise an IT ticket to delete your account.

 

Thanks,

Mat
 


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Staceybarlow
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Re: Trouble logging in

Hi, there is no error message. The screen just seems to refresh and delete the details I just entered! Even if I attempt to reset password it doesn't send any message.

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Forum Team (Retired) Mat_H
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Re: Trouble logging in

Thanks for coming back to me StaceyBarlow Smiley Happy

 

Are you able to let me know what device and browser you're using to do this?

 

Thanks,


Mat


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Message 5 of 7
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Re: Trouble logging in

Hi StaceyBarlow,

 

How are you getting on with this currently?


Let me know if you need anything from me.


Thanks,


Mat


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Staceybarlow
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Re: Trouble logging in

Hi sorry for the late reply. The device I'm using is the iPad and the browser is safari.

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Message 7 of 7
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Re: Trouble logging in

Thanks for coming back to me Smiley Happy

 

Are you able to let me know if this happens on a PC as well as an iPad?

 

Looking forward to hearing from you.

 

Mat


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