I had several months left on my contract and wanted to upgrade to a new mobile. This was £80 but if I returned my old one, which was valued at £20 as still in good working order and screen not cracked it would be £60.
I received an email saying the LED was damaged and stated i would only get £3! This is rubbish as it was not damaged I just wanted to swap from Android to Iphone.
I spent over 20 minutes on the phone to an operator at Virgin Mobile who just could not grasp what i was disagreeing with. He transfered me to Virgin Media who said it was nothing to do with them even though the email came from Virgin Media.
I replied to the email but no reply!
Not happy that I can't even speak with anyone as nothing showing on my account about this.
I was quoted £180 for my s6 edge it's in perfect condition Today I have had an email saying it's only worth £55 they reckon there is LCD damage load of nonsense Where dose that leave me now using new phone and totally disagree with what they have said it's just one big scam