Menu
Reply
  • 7
  • 0
  • 0
smugcat
Joining in
141 Views
Message 1 of 6
Flag for a moderator

Topping up pay monthly

My Inclusive data was running low so I bought a £5 top-up but this hasn't changed the amount of data I have left.  

0 Kudos
Reply
  • 3.82K
  • 897
  • 1.7K
Superuser
Superuser
134 Views
Message 2 of 6
Flag for a moderator

Re: Topping up pay monthly

Hi smugcat,

 

I'm not aware that Virgin Mobile do "top up" or "add on" data.

Where did you see it advertised / how did you make the purchase (attempt to).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 7
  • 0
  • 0
smugcat
Joining in
114 Views
Message 3 of 6
Flag for a moderator

Re: Topping up pay monthly

The virgin mobile app has a top-up button. I didn't realise that this was just for pay-as-you-go

0 Kudos
Reply
  • 7
  • 0
  • 0
smugcat
Joining in
98 Views
Message 4 of 6
Flag for a moderator

Re: Topping up pay monthly

The virgin mobile app has a top-up button. I didn't realise that this was just for pay-as-you-go

0 Kudos
Reply
  • 2.43K
  • 16
  • 67
paperclip
Rising star
91 Views
Message 5 of 6
Flag for a moderator

Re: Topping up pay monthly

I don't think it's just for PAYG, it is used for if you don't have any stored credit left and if you have run out of airtime minutes this allows you to top up in those aforementioned circumstances as it is possible you can run out of minutes even on Pay monthly.
0 Kudos
Reply
  • 209
  • 6
  • 19
Forum Team
Forum Team
81 Views
Message 6 of 6
Flag for a moderator

Re: Topping up pay monthly

Hi smugcat

 

The top up feature of the My Account app allows PAYG customers to top up their balance but also allows pay monthly customers to make a payment towards their current balance. If nothing is owed, then the account would be in credit until a bill payment is due.

Hope this helps but if you have any questions please do no hesitate to ask.

Thanks

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know