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Coley1957
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The ordeal of trying to upgrade my mobile package!

I receive regular emails inviting me to upgrade my package only to find that when I eventually get through to an operative, they are adept at reading scripts but can't process my order. I have spoken to four different "sales" people who make me go through a host of security and personal details only to eventually tell me that their system is unable to process the order. In total I have spent over 2 hours on the phone over 7 days, yet my upgrade remains unprocessed! 

This has to be the worst customer service experience I have ever had. I am now seriously thinking of pulling out of all my contracts with Virgin (TiVo, Broadband and other family mobiles). Customer loyalty obviously has a new meaning.

 

 

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fedupagain
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Re: The ordeal of trying to upgrade my mobile package!

I have had a phone call almost every day for the last week about an upgrade. Finally, I follow up the offer to go through the same application to be refused again. This is after I had said that I did not want to proceed if I was going to have my time wasted as before. And after I was assured that Virgin had a different way of upgrading. Utter TOSH! I left a complaint to be passed on about not calling me again unless Virgin can follow through with an offer. Two phone calls followed. STOP RINGING ME VIRGIN...THIS IS HARASSMENT!


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fedupagain
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Re: The ordeal of trying to upgrade my mobile package!

I have had a phone call almost every day for the last week about an upgrade. Finally, I follow up the offer to go through the same application to be refused again. This is after I had said that I did not want to proceed if I was going to have my time wasted as before. And after I was assured that Virgin had a different way of upgrading. Utter TOSH! I left a complaint to be passed on about not calling me again unless Virgin can follow through with an offer. Two phone calls followed. STOP RINGING ME VIRGIN...THIS IS HARASSMENT!

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floatman
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Re: The ordeal of trying to upgrade my mobile package!

My experience too I agree with your proposed actions
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