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Stanl
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Message 1 of 11
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Text issues

I have an iPhone 5s and cannot receive text messages unless iMessage is turned on and my data/wifi is turned on.

looking on the apple support it says that it may be a settings issue with my carrier.

I have recently changed from an iPhone 4 to the 5s so it could be the settings causing the problem.

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Forum Team (Retired) Mat_H
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Message 2 of 11
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Re: Text issues

Hi Stanl,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with text messages. I want to get this all sorted for you. With regards to iMessage, they can't be received without data as it requires a connection to the Apple server.

 

Does this happen with regular SMS messages too?


Let me know as soon as you can.


Thanks,

Mat


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Stanl
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Message 3 of 11
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Re: Text issues

Yes it does.
Basically you cannot send any text messages unless iMessage is turned on and when it is on it tries to send an iMessage first, then a text message and eventually just stops having sent nothing.
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Forum Team (Retired) Mat_H
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Message 4 of 11
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Re: Text issues

And this does this with all numbers regardless if they have an iPhone Stanl?

 

Mat


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Stanl
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Message 5 of 11
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Re: Text issues

Yes it does.
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Forum Team (Retired) Mat_H
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Message 6 of 11
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Re: Text issues

Thanks for coming back to me Stanl Smiley Happy

 

This seems very odd indeed! Are you able to go into Settings > General > Reset and reset network settings to see if this helps?


Let me know how you get on with this.


Thanks,

Mat


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Stanl
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Message 7 of 11
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Re: Text issues

Ive re set the network settings several times and it makes no difference I am contemplating doing a factory reset
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Forum Team (Retired) Mat_H
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Message 8 of 11
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Re: Text issues

That was my next suggestion Stanl Smiley Happy

 

I would suggest that anything you want backed up is done so before doing this.


Thanks,

Mat


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Stanl
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Message 9 of 11
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Re: Text issues

I'll let you know how it goes.
Not going to do it until the weekend though.
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Forum Team (Retired) Mat_H
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Message 10 of 11
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Re: Text issues

No problem at all Smiley Happy

 

I look forward to hearing from you.


Mat


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