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angrybird2000
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Terrible service

I am angry...very very angry!

I have already cancelled my TV and broadband with Virgin Media, due to appalling service and they more or less begged me to come back to them.I declined, even though they decided to decrease my subscription considerably 

Last week I lost my mobile, contacted virgin insurance and they sent me a new phone..the sim they sent didn't fit , so I phoned to tell the advisor, who was quite rude to me as I didnt understand the difference between 'nano' 'mini' and 'standard'.She said another would be sent on Monday.

I came home Monday...no sim, contacted virgin who said the courier couldnt find my house ..its easy to find.

 

Same happened the next day excuse?Adverse weather ..it was sunny all day.

 

The following days excuse ?? They had no record of the sim being sent to the courier.......so it obviously hadnt been ordered, by the advisor 

 

Assured last night by advisor it would be here today ...it wasn't ...the excuse It only got to the depot at 7 am this morning

 

I have been assured it will be here tomorrow.

 

I ordered the new SIM a week ago tonight .....

What do people think of this service?

 

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Forum Team (Retired) Mat_H
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Re: Terrible service

Hi angrybird2000,

 

Welcome to the forums.

 

I'm really sorry to hear of the service you've received. This isn't what we like to see at all.

 

Can you let me know if you've received the sim just yet? I want to make sure that this is all sorted.

 

Looking forward to hearing from you.

 

Thanks,


Mat
 


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Forum Team (Retired) Mat_H
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Re: Terrible service

Hi Angrybird2000,


How are you getting on with this? Smiley Happy

 

Let me know as soon as you can.

 

Thanks,

Mat


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