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Kacigeo
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Taking money out my account

Recently it was brought to my attention that I have had money taken out my account without my permission for the past 11 months for a sim only contract that should have been cancelled. 2 weeks ago and advisor told me I would get it within 3 days. I didn't get it so I called back and another lady told me I would get it within 10 working days. I still have not received it. So called back this morning to be told it's not on my account and I won't be getting it. So how is he working this out? Surely I have proof that it's been coming out my bank and its theft! I cannot speak to another Indian or philapino call centre. How will I get this resolved?
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Forum Team
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Re: Taking money out my account

Hey Kacigeo

 

Thanks for taking the time to join our community. I'm sorry to hear about the difficulties with the cancellation of the contract.

 

I'd like to take a closer look at your account and see if I can clarify the situation for you. I've sent you a private message which you can view by clicking on the envelope in the top right.

 

Many regards.

Dave


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