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Tablet + phone deal

2 days ago i ordered a mobile phone and a tablet ( a deal found on the first page of the virgin website). I successfully completed the sign up process and set up a direct debit and everything however I never received the contract via email (i checked my junk folders!) I successfully confirmed my email address but I cannot sign in to my mobile account. I decided to wait 24 hours to see if I received any emails or phone calls but nothing. My order ID is:100000056068985. 

I'm very disappointed with the service, it won't even let me sign in to the online virgin mobile website, it says "oops something's gone wrong, try again later"

anyone else had this issue?


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Forum Team (Retired) Mat_H
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Re: Tablet + phone deal

Hi Maria,


Welcome to the forums Smiley Happy


I'm really sorry that you're having issues with ordering the phone. I've replied to your PM for this. You can view this by clicking on the purple envelope in the top right.




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