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Registered: ‎08-03-2017
Message 1 of 2 (265 Views)

Suspended Account

My direct debit was cancelled so the bill wasn't payed for about 2 months. But recently I payed the sum of money that was owed but it still says my account is suspended and I can't use any of my mobile data/calls/texts. I have also set up a new direct debit. I'm just wondering if I will get my mobile tariff back in due time or do I need to use the online chat to ask for help? Thanks

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Forum Team
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Registered: ‎07-04-2015
Message 2 of 2 (237 Views)

Re: Suspended Account

Hi maltaaan,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with getting your account reactivated. Has this been sorted out for you since your post?

If you are still having a problem with this, you will need to contact us direct so that we can remove the suspension. Please call in on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).

Please let us know how this goes.


Kind regards,


Virgin Media Forum Team

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