My direct debit was cancelled so the bill wasn't payed for about 2 months. But recently I payed the sum of money that was owed but it still says my account is suspended and I can't use any of my mobile data/calls/texts. I have also set up a new direct debit. I'm just wondering if I will get my mobile tariff back in due time or do I need to use the online chat to ask for help? Thanks
Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with getting your account reactivated. Has this been sorted out for you since your post?
If you are still having a problem with this, you will need to contact us direct so that we can remove the suspension. Please call in on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).
Please let us know how this goes.
Virgin Media Forum Team
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