hi , no Alex there was no service on the phone, you know when you arrive in Spain, a local carrier maybe Orange picks up your signal and your sorted, i was with EE for a long time and that always happened even in South Africa. I'm new with VM and this is the first time i've travelled since i signed, when we landed in Dubia no service and in S.A.the same.
I have to assume that they don't have an arrangement with other carriers.
I am so sorry to hear that you have been burgled, what an awful thing to happen! I am glad that you are ok though.
@AlexKid is correct you can do this in most of the stores but I think in this case I would feel a lot better if I can deactivate that sim card for you now, just to be on the safer side. The last thing I would want to think of is that you have a huge bill on your return because it did start to work.
so as a precaution and as long as you don’t mind, I will shortly send you a private message to get some account information from you and I can sort this out for you.
To pick my message up please click on the envelope on the top right hand corner.