It appears I'm not the only frustrated customer who is waiting for the delivery of an iPhone 7 plus! I ordered one on September 16th and was disappointed to be told that I'd have to wait until October 13th, after initially being told the new phones would be available within days.
On October 11th I received an email saying there would be a further delay and 'We are working to ensure your new iPhone will arrive as soon as possible and in any event within 1-2 weeks.'
On October 24th, 2 weeks later, having had no further emails and still no phone, I called customer services. After being unable to get a satisfactory answer I asked the man I spoke to if he could go to the department who sends them out and find out what the current situation was. He disappeared for a while, came back and said 50 would be arriving the following day and would be sent straight out. I asked him if I would receive one of these 50 phones but he didn't know. I asked him to go back, give them my details and ask. He disappeared again then came back and said I would and that I'd receive an email with a tracking link to Yodel.
It's now October 27th and still nothing. No email. No phone. No accurate answers. What happened to those 50 phones and why didn't I receive one - or at the very least an email update? Very poor service Virgin. I've been with you for many years and am really disappointed that a company I previously respected, should show such a lack of respect to their loyal customers by failing to give them accurate updated information...
Dave, if you read my post you'll see that I've spoken to customer services – on two occasions actually – and found their lack of accurate information very frustrating. Merely suggesting that I contact them again, when they obviously don't have the answers I'm looking for, is equally frustrating advice.