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baba92210
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Sorry, you can't log in to Your Account at the moment

Hi,

I have received this message for a 3 weeks now:

"Sorry, you can't log in to Your Account at the moment.

If you've recently ordered a new Virgin Mobile phone or SIM and can’t log in to Your Account, please try again soon once we’ve verified your details. If you're already registered and can’t access Your Account, please call us on 0800 052 2206 for more information."

I can't connect to my account, could you please help me on this?

Many thanks,

Baptiste

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Forum Team
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Re: Sorry, you can't log in to Your Account at the moment

Hi Baptiste,

 

Welcome to the community and thanks for posting. Sorry to hear you're having difficulty getting into your mobile account these past few weeks.

 

Have you registered for a mobile account? If not, you can do that by clicking here.

 

If you're still having issues then please let me know and I'll happily assist further.

 

Thanks


Rich
Forum Team
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