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newts
On our wavelength
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Slow delivery time for sim card

Why does it ake so long for a replacement sim card to arrive? Royal mail standard delivery is 1-2 day for most items in the UK. Replacement sim was ordered on Sunday 12th, customer service rep said 3-5 days for delivery. Email recieved to say it had been dispatched on the 13th, the email states 5-7 working days. A week without a phone is frustrating, delivery time is ridiculously long!!!

Virginmobile is not very good at looking after it's customers.

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Forum Team
Forum Team
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Re: Slow delivery time for sim card

Hi newts,

Thanks for your post on the Forum. Delivery by Royal Mail can take up to 7 working days. Apologies for any inconvenience this causes. Customers do have the option for paying for next day delivery if needed.

Please let us know if there's anything else we can help with.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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