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Peter16
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Sim lock code for new network

Hi I have been given the wrong code to unlock my phone to transfer to an another network I have no network to call virgin back and no phone to use to call them I have looked on the website to email them but their is no on line contact .how do I call them without a phone

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SwainC
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Re: Sim lock code for new network

Sorry Peter, I don't have a response for you but am having the same problem so am interested if anyone has a solution.

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Superuser
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Re: Sim lock code for new network

Hi Peter16,

 

perhaps you could borrow a phone or use a payphone to call: 0345 6000 789 (standard rate call).

Or you could try web-chat: Help and Support - Contact Us

The advisors are often busy though so you may not get connected straight away.
(Use a PC or laptop and keep the page open, refresh it every few minutes until chat becomes available).

Monday – Friday 8am - 8pm
Saturday - 9am - 5pm
Sunday - Closed

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
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Re: Sim lock code for new network

Hi Peter16,

Welcome to the community and thanks for taking the time to post.

Sorry to hear you have had trouble unlocking your handset.

May I take a look into this for you and see if I can help in anyway?

I have sent you a PM with further details which you can access by clicking the envelope towards the top right corner.

Look forward to hearing from you Smiley Happy

Thanks

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know


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