My contract is up in a few weeks so I've been looking round, I'm a little frustrated as if you click the upgrade option on the account page you have access to the rather underwhelming range of phones, some are so good they need a "free" tablet or speaker, but you don't get access to the range of sim only deals.
Now Sim only is probably the best bet for me as I would like the freedom to buy my own phone (probably a Motorola Moto G 3rd gen) but these options don't seem to be available, add in the lack of 4G data and I'm looking to leave at the moment, given the "deals" on the website the incentive to stay really is weak.
Yes we do have other VM services, we've been with them for years and have 3 phones, but when I can get Giff Gaff unlimited SIM only for £20 with 4g, I look at virgin mobile as not the best option anymore.
Having just spoken to the retentions department I think it will be adiós Virgin Mobile, not so long ago the retentions department was UK based and you could have a proper chat rather than a script "conversation" about your needs, sadly that too has gone and soon I will be as well, its been nice knowing you Virgin Mobile but GiffGaff with a £20 unlimited 4G sim only deal is far more appealing than anything you have to offer.
Been a customer for a number of years, really disappointed in the range of phones and the phoney "free tablet" offers, the cost of the phones is also silly now.
The real problem is that you have no 4G, you have no unlimited data Sim only anymore, and the largest data sim only deal is more expensive than your competitors who err DO have 4G on a similar Virtual network.
It would have to be VERY cheap for me to stay, if I go then so does my sons phone too.
VM have lost interest in mobile, the recent statement from the CE that he'd welcome the 3/BT merger says it all, less competition = higher cost to consumers.