You need to ring them ASAP. 789 from a Virgin phone, 0345 6000 789 from any other, or 150 from a Virgin landline/
Thanks for your post on the Community Forum and welcome. I'm sorry that youhaven't received your SIM card. Have you received this since your last post?
If you are still having a problem with this, please let me know and I'll look into this for you.
Virgin Media Forum Team
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