Been a Virgin customer since 1999, and I remember the date because I could not get my kid's prame in a phone box to keep an eye on him and call my husband.
Bought a mobile phone. Been with them since. Different phones same number. I screwed up and bought a l o o o ng contract for the kid who was in the pram when he got to an age to have a phone. He lost the phone - luckly I had insurance - insurance invalid - *sigh* two years later get a check because my insurance was valid. But still the contract to pay. So I kept an eye for when it would end, phoned up to check. Phoned up today to double check, no record of call.
The notes Brian, Rory, Diana and Julie in the Philippines made on your account are worth zip. Get the transcripts. Phone up, ask for dates and times when you called. Virgin will fail ISO stuff because they don't do call log numbers but their problem. Get them to pay to have your calls transcribed as per your right. Then claim it all back.
And that also means all my TV and landline phone stuff. Screw you, Virgin, since you've screwed me and you customer service is zero to nothing. Oh, top tip, do take off the voice of the lovely person on your holding stuff. She's been there for years and it meant something then to have UK based nice people. Now it's me asking the call handler to 'speak slower' and her telling me I'm not 'getting' her stuff when she talks about resolution, tells me that Philip her boss will call me back but actually, no, he can't because he's 'senior'.
I'm more worried what you're doing to 'Diana' from the Philippines right now since I'm a nice person. Why is Philip not available? He should be the guy to suck this stuff up?
Awful, awful company now. Started fine. Filled a gap with cable in Brighton when we had to look at French TV and we went through Cable and Wireless, NTL and then Virgin. But now? You have so missed the boat by cheapskating on customer service.
You have lost a 16 year loyal customer and I don't care what deals you offer me: you want to offer this cos moving; that cos loyal customer; this cos I live in a place? How about you sort out the stupid, nasty mis-sold contract I sucked up cos 'life' and NOW you tell me it's not over?
You no longer have any idea. I've got emails about how I'm a gorgeous lovely member of your community.
How's this for a challenge. I doubt very much, since you out source all your **bleep** to 'Diana' who cares zip about your company since she spent all her years learning English and getting a degree in business not to end up in a call centre so why would she care? Clearly **bleep** off. Why wouldn't you be at £2.00 an hour?
If this is read by anyone higher up in the company than 'Diana' or her fake boss 'Phillip' who takes on board the utter frustration of your stupid company and your ridiculous offers while penalties and claims of 'oh you said this' when clearly after 3 freaking years of no calls on a number, why would I 'extend' it? So here I go. Call me on UK *****************
We shall see who reads this stupid message board.
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