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GM4
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Roam like Home

U.K. User now in Spain on holiday. How do I switch on Roam like Home? Website is not helpful. Call centre says option is not available.

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GM4
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Re: Roam like Home

While waiting for the community to reply (Virgin, why do you use your customers to provide the Helpdesk function?) I've been looking at the forum chatter about this subject. I too have previously been abroad, been on calls to virgin, reset phones, removed battery etc. - seems like Virgin just don't want to provide the service. Next step I guess is to use the benefit of my Which membership and ask the question "why"?

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Re: Roam like Home

Hi GM4,

 

Welcome to the community and thanks for posting. Sorry to hear you're unable to use our roam like home service.

 

What are you wanting to use abroad? (Calls/Texts/Data)

Are you connected to a local network?

 

If you're having issue with just mobile data then please attach a screenshot of your data roaming being on on the handset as well as your APN settings (see here for more information).

 

Thanks


Rich
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