I have just got a new contract phone for my daughter. I was told by sales team when I ordered that a credit limit can be set so I do not ever pay more than the contractual amount. I have phone 789 and they say lowest limit is £25 not the £5 contract I have. I'm pretty annoyed as my daughter will not necessarily be responsible enough to stick to allowances. I am frustrated that the sales guy lied to me also. And trying to voice my concern is nigh on impossible! I tried web chat and just didn't get a response even though it said assistant available. Can't seem to find an email to send queries to and when I phone 789 get through to Indian call centre who just said they cant do it and offer no further assistance.
Welcome to the Community Forum. I'm sorry to hear that you have been given incorrect information. Caps cannot be applied and we suggest keeping track of your usage via Your Account. Use of other apps via WiFi service can help to keep from going over contracted data usage amount.
For more information about this, please have a look at our online information: Pay Monthly SIMs - just scroll down to Got a question about our services?
If you would like to discuss this further, please get in touch via 789 or 0345 6000 789 or get in touch via WebChat on Contact Us.
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help
It seems a lot of people are experiencing the same problem. My daughter has gone over her limit this month and has been charged £3 per day. It has happened in the past so she set up the app to check. Says she was not notified this month that she was getting low on data. Surely something can be done to solve this issue? How can you set up a credit limit please?