Menu
Reply
  • 10
  • 0
  • 1
TONK48
Tuning in
91 Views
Message 1 of 4
Flag for a moderator

Resetting My Account on my mobile

If I dont access my account  app frequently I lose access cant remember how to reset it

0 Kudos
Reply
  • 3.81K
  • 894
  • 1.7K
Superuser
Superuser
79 Views
Message 2 of 4
Flag for a moderator

Re: Resetting My Account on my mobile

Hi TONK48,

 

turn off your WiFi and access the app using your phones mobile data.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 2.18K
  • 242
  • 567
teabag
Problem sorter
71 Views
Message 3 of 4
Flag for a moderator

Re: Resetting My Account on my mobile

Do you have a short memory problem ??
Only joking :-)

As per your instructions
https://community.virginmedia.com/t5/Virgin-Mobile/My-Account-app-can-t-access/td-p/3017474/page/2


Accessing the app when connected to some free WiFi (like "the cloud) can also knock the settings out.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
59 Views
Message 4 of 4
Flag for a moderator

Re: Resetting My Account on my mobile

Hi TONK48 Smiley Happy

 

Looks like you've had some helpful information, (thanks guys), and would love to know if this has helped you.

 

If you need any additional help, let me know.

 

Take care.

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply