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Rebecca99
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Registration

Hello,

I have been trying to register an online account for virgin mobile however it will not let me do this. It accepts my mobile number but when I get to the security answer it accepts this but still wont let me move on from this page. I have done the 'I am not a robot' part and even this gets ticked but still I am just being put back onto the same page. 

Please could someone help with this problem, thank you. 

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Superuser
Superuser
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Message 2 of 6
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Re: Registration

Hi Rebecca99,

 

try clearing cache and cookies in the browser you are using and try again or try another browser.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Rebecca99
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Re: Registration

Hi AlexKid, 

Thank you for your suggestion Smiley Happy however this hasn't worked for me but if you have any other ideas for me that would be great! 

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J0hn
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Re: Registration

if your using a tablet or phone, can you try with a pc/laptop, then if it works you should be able to use it via wifi on your devices (secure wifi of course)
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Rebecca99
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Re: Registration

Hi John, 

I have tried this on both my phone using data and my laptop with WiFi and neither seem to work. 

Thank you for you suggestion Smiley Happy 

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Forum Team
Forum Team
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Re: Registration

Hi Rebecca99

 

Welcome to the community. I'm sorry to hear you're encountering difficulties setting up your online account.

 

So I can take a closer look at this for you I've sent you a private message you can access by clicking on the envelope in the top right corner.

 

Looking forward to hearing from you.

Dave


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