I registered for Virgin Mobile (I am already a TV, broadband and landline customer). I got a confirmatory email which I verified as instructed. I went to order a monthly SIM. At the point that the process asked for a credit card (not to take money from but to act as an authorisation check) the process fell over and asked me to try again (what I was to try again wasn't indicated). When I tried again it asked me to log in. I did, and even though the email, password and Captcha all ticked it claimed not to recognise me. I tried several times - no joy. Oh well I'll try online chat - all busy. I'll try the phone line and I got through. The lady at the other end said I needed to talk to Sales and put me through. There was a queue of 30 minutes. I've got better things to do so I rang off. Later I get an email saying my purchase was incomplete, click this link to resume. This brings me back to the login which fails as before - even after repeated trying. I looked up Virgin's HQ and found the Complaints Dept. But guess what, I have a landline with paid anytime anywhere included, but Virgin's Complaints Dept. is a charged for service for me! This is unacceptable sharp practice which will be taking up separately with Virgin's Management Team.
But, to the problem in hand, what can I do to get out of this failed login loop?