I had a mobile account that was ported and still have not seen a refund of the advance charges you took by DD.
Tried speaking with your overseas outpost but gave up when the conversation went round in circles for 10 minutes when he tried to tell me you bill in arrears, despite me reciting the advance rental and DD info off a pdf bill!
This situation is not helped by closing the online access to the account whilst you have the credit balance.
I have several BBand accounts and its always the same when you try and resolve a problem and end up overseas.
Thank you for getting in touch via the Community Forum. I'm sorry that you've experienced a problem with sorting out your billing issue when calling in to speak to us. Has this been sorted out for you?
If you would like for me to look into this for you, I'll need to take more information from you first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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