Hi, I've been trying to see my recentusage on my account since last week and keep getting an oops! something's gone wrong, please try later message, every time I try. I need to see what the extra data charges are for. Anyone now why this is happening? Thanks.
I understand this problem has been going on for months now. Very poor service from Virgin!
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your Recent Usage access on your online account. Please see the following post: Unable to access Recent Usage via Your Account online. Any future updates will be posted here, so make sure to check back.
We apologise for the inconvenience this causes.
Virgin Media Forum Team
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