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jenny6
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Recent Usage Errors

I am still uable to see my recent usage after 2 weeks.

 

whats going on?

 

how do i keep an eye on my childrens accounts if i cant see their usage?

 

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Forum Team
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Re: Recent Usage Errors

Hi jenny6,

Thanks for taking the time post about your experience.

Can I ask whether this is via the my account page or via either the  of the android or iOS apps?

Do you get presented with any error messages at all and if not, what do you see instead?

Thanks

Liam_T
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machpb
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Re: Recent Usage Errors

i am having the same problem.  i have 3 different mobile numbers on my account.  if i can't track usage i will have to move supplier - its essential.

 

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Lurcherlover
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Re: Recent Usage Errors

Hi machbp,

Are you able to see details for these numbers on other pages within Your Account? Also what error message are you seeing when clicking on the recent usage tab?
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machpb
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Re: Recent Usage Errors

i cant see the recent usage anywhere on the sight.  the error message i get is 

'Oops, something's gone wrong!'

Please try again in a few moments.

 

mac

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Forum Team
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Re: Recent Usage Errors

Hi machpb

 

I'm sorry to hear you're having issues viewing your recent usage. We are aware of an issue that is stopping the recent usage from displaying in some instances.

 

Terri_P is requesting details be sent to her by PM as advised in this thread so we can get this raised and resolved as soon as possible.

 

Any questions at all please let me know.

Dave


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