I have been asking some questions about my account. The person I was speaking too was telling me I wasn't listening and being patronising when all I wanted was answers to some questions. When I said I'd like to complain he said he could take the complaint but instead put me on hold and after 15 mins I hung up. I have the name he gave me and employee reference number but whether they are true or not I don't know. Is this really good customer service? You record the conversations so can verify this. How is best to complain considering this was my treatment via 0345 600 0789? How is best to get the answers to my questions as really not happy with that department?