Thanks for getting back to me. I'm sorry that you haven't had confirmation that your lost phone has been blacklisted. Normally we only send proof of purchase details and the insurance company is able to check for blacklisting via your IMEI number.
I can check into this for you, but I'll need to verify your details. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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