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Kathryn41
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Problem transferring number

I bought a new Tesco mobile last week and got the PAC code from Virgin (my previous supplier).  I am still unable to receive calls or texts on my new phone.  Tesco tell me the port was incomplete.  I have phoned Virgin several times  to be told that the port took place last Friday and they can't help me.  I desperately need the phone for work.  Virgin are refusing to help.  What can I do?

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Superuser
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Re: Problem transferring number

Hi Kathryn41,

 

as Tesco Mobile are your new service provider I would pursue the issue with them.

Customer service: 0345 301 4455
Technical support: 0345 300 6660
 
 
AlexKid :-)

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Kathryn41
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Re: Problem transferring number

I have spoken extensively to Tesco.  They say that the information provided by Virgin is incomplete and so only Virgin can sort it out.  Virgin say it is a Tesco problem.  I am piggy in the middle with each blaming each other, but neither willing to help resolve the problem, which is seriously affecting my work. I have asked them to talk to each other directly and awaiting to hear for them.  These are communication companies and Virgin refusing to help is totally unacceptable.

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Minx666
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Re: Problem transferring number

I am having exactly the same problem switching to Giffgaff. I have been unable to receive calls or texts for a week now. They assured me it is the fault of Virgin and I'm inclined to agree if others are having the same problem. I have complained to Ofcom about Virgin and suggest you do the same.

 

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Marklp
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Re: Problem transferring number

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Marklp
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Re: Problem transferring number

Same problem, ported to o2 on wednesday, since then no incoming calls!
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