I bought a new Tesco mobile last week and got the PAC code from Virgin (my previous supplier). I am still unable to receive calls or texts on my new phone. Tesco tell me the port was incomplete. I have phoned Virgin several times to be told that the port took place last Friday and they can't help me. I desperately need the phone for work. Virgin are refusing to help. What can I do?
I have spoken extensively to Tesco. They say that the information provided by Virgin is incomplete and so only Virgin can sort it out. Virgin say it is a Tesco problem. I am piggy in the middle with each blaming each other, but neither willing to help resolve the problem, which is seriously affecting my work. I have asked them to talk to each other directly and awaiting to hear for them. These are communication companies and Virgin refusing to help is totally unacceptable.
I am having exactly the same problem switching to Giffgaff. I have been unable to receive calls or texts for a week now. They assured me it is the fault of Virgin and I'm inclined to agree if others are having the same problem. I have complained to Ofcom about Virgin and suggest you do the same.