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dwickham
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Price increase

Hi - Hoping one of the VM team can help here. I have 2 phone numbers with you, both on 3G tariffs. I recently received a letter regarding one of the numbers advising it was going from £8 a month to over £12 as a deal had come to an end. (I was never informed it was a time-limited deal in the first instance) but the other number I have doesn't appear to be increasing from £8 even though it's my understanding they are both on the same tariff. The team in India seemed very script driven and more interested in selling than listening and trying to find a suitable solution. Before I cancel can someone take a look at this and perhaps we can review the options together. Many thanks, Dave
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Forum Team
Forum Team
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Re: Price increase

Hi Dave

 

I'm sorry to hear about your difficulties concerning your mobile package. I'd like to take a closer look at this for you. So I can do so I've sent you a private message which you can view by clicking on the envelope in the top right.

 

Hope to hear from you soon.

Dave


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