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Rapper61
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Message 1 of 6
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Premium text charged again to my daughter's account!

April charged for 13 Premium Rate Texts.

 

May charged for 132 Premium RateTexts.

 

what are you playing at Virgin Mobile these are ordinary texts being sent by my daughter to her best friend, not happy about this!

 

Was on the phone for 21 minutes to 789 trying to resolve this issue with no success 21-05-15. Very unhappy customer!

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Message 2 of 6
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Re: Premium text charged again to my daughter's account!

Hi Rapper61,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you've been charged premium rate texts again.

 

You mentioned these are ordinary text message's sent from you daughter to her best friend. A lot of youngsters these days like to use Emoticons in their messages to one another. Emoticons are classed as pictures so can incur a greater charge than a standard SMS.

 

If they are not using Emoticons or pictures and are still being charged greater than a standard text then give 789 a call from your mobile so we can take a look at this for you.

 

Hope this helps.

 

Many thanks

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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space_cowby
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Message 3 of 6
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Re: Premium text charged again to my daughter's account!

we had huge problems with this and pciture messaging with additonal costs....as a family we moved to WhatsApp now.

 

I

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fatblokefletch
Well-informed
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Message 4 of 6
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Re: Premium text charged again to my daughter's account!

I have not sent a MMS message for a few years now ... whatsapp is the way forward, so long as the recipient also has it installed.
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vaalhalla1944
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Message 5 of 6
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Re: Premium text charged again to my daughter's account!

I am also being charged 15 pence for premium texts to a friend's number WHY 

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Message 6 of 6
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Re: Premium text charged again to my daughter's account!

Hi vaalhalla1944,

 

Sorry to hear your getting charged premium text message's to your friends number.

 

As I mentioned previously on this thread it could be down to using Emoticons on a standard text which would be classed as a picture message.

 

If this is not the case please call our Mobile team on 789 or alternatively 0345 6000 789 so we can take a look at this for you.

 

Hope this helps.

 

Many thanks

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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