Ported number not being recognised as Virgin Mobile number
I have recently ported my number to Virgin Mobile (17/01/2017) after the fiasco with PlusNet and their lack of data for a week. Everything seems to be working fine except the 'old' temporary VM number is still showing in My Account (along with a message saying I'm over my data allowance) and the VM iPhone App won't connect and show my my remaining allowances.
With regards to the app, I've tried un-installing and re-installing and connecting via 3/4G but this still does not work.
I spoke with Customer Services the other day who could not find my account from the ported number (they did a post code search) and after being on hold a while for them to speak with the 'Tech' team, they deleted my online account and set it back up again.
However, this has still not solved the issue - I still see the 'old' VM number on My Account and the iPhone App still does not connect.
I assume it's all interlinked - although everything works from a data/calls/texts point of view, my ported number hasn't updated correctly on the VM system.
Re: Ported number not being recognised as Virgin Mobile number
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your number port and your online account registering the correct number and allowance details. Has this been sorted out for you?
If you are still having a problem with this, please let me know and I'll check into this for you.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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