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glitterbug
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Poor retention deals. Any tips?

Hi!
Has anyone had any joy getting a good retention deal? I have been on VIP contract for 2 years and a Virgin Customer for over a decade but when I contact customer services to discuss a new contract, the ones on offer just aren't competitive.
I don't want to leave, but think I might have no choice. Any tips?
Thank you
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J0hn
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Re: Poor retention deals. Any tips?

Sadly the current process is way from decent offers for retention, Virgin seem to have concentrated their efforts on maximising the income streams for each and every customer and loyalty bonuses have vanished

Your best bet is to choose the want to leave us option from the 789 ivr
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glitterbug
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Re: Poor retention deals. Any tips?

Thanks for your reply. Sadly, that's what I thought.
I'll start shopping around for another provider.
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J0hn
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Re: Poor retention deals. Any tips?

No I meant call them they normally have the best offers
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