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Message 1 of 4 (126 Views)

Poor customer service

hi virgin,

I went to make a call this evening and have been cut off, despite paying my bill.

can this be rectified quickly please?Apparently this is the only way of contactIng you during a bit of a crisis as Your lines are too busy to take my call

whilst I'm here I still cannot log in to view my account despite raising this issue a few times, can this also be rectified?

also why you don't have an email address is beyond me, I cannot call you on 789 due to being cut off and your webchat hours are 9-5 when most of us are at work. Hence why I have had to post in a forum which is apparently 

 

 

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Registered: ‎07-04-2015
Message 2 of 4 (88 Views)

Re: Poor customer service

Hi Unhappycustome5,

 

Welcome to the community and thanks for posting. I apologise for your mobile service being cut off.

 

Has the service been restored for you since posting?

Also, are you still having issues with your online account?

 

Thanks


Rich
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Message 3 of 4 (73 Views)

Re: Poor customer service

You would definitely hope that it had been restored since posting that over a week ago- but thanks.

Yes I am still having issues, can you reset my account please?

Thanks

 

 

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Message 4 of 4 (55 Views)

Re: Poor customer service

Unhappycustome5,

 

I can certainly have a look for you.

 

I'll send you a private message to discuss further. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team
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