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Clairebear1
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Poor Complaints System

I have had several issues with my mobile phone bill and have been lied to by the Virgin representatives, I want to make an official complaint as I have tried to phone and complain tonight and been told I can't talk to a manager now but they can phone me and if I want to complain I can write a letter! I was then told I could complain through the website which does not work! Does anyone know how I can make a complaint via email!?!?
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Forum Team (Retired) Mat_H
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Re: Poor Complaints System

Hi Clairebear1,

 

Welcome to the forums Smiley Happy

 

My colleagues are correct when they said it's not possible to make a complaint via email. 

 

When you phone us, you are entitled to complain to a manager if you're not happy with the outcome of what the agent can do for you.

 

Please feel free let me know if you need anything at all from me. I'll be more than happy to help.

 

Thanks,


Mat


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