I have just signed up with Virgin Mobile (am existing Virgin Media Cable customer). They have supplied a Samsung phone. I thought I was on a Fixed £10 per month tarrif. But I find in the first few days I have received an additonal charge for Picture Messaging! This was never explained when I signed up for this tarriff. I have only used a dumb phone before and all my texting is simple text. What I am trying to get out of Virgin is what exactly will trigger Picure Messaging charges. (Asked them on-line and in a Virgin Shop!). Ok so if my text exceeds 160 characters my Samsung Core Prime smart phone may send it as picture message (fair enough - I will keep my text messages short). Using smileys what ever they are called may trigger it - can someone confirm this?? I don't use smileys!! What about if I attach a photograph to a text message or send a photograph ( I guess this will use picture messaging). All I wanted out of Virgin was FAQ on web site or web page setting this out for me a user. If I knew all the things that will trigger this Picture Messaging I can avoid it as far a possible and so stick within the limits of my unlimited fixed text tarriff part etc... Seems a pity Virgin can't give this to me a new user of their mobile service! So any definite help on PIcture Messaging - thanks
I haven't used smileys never do and I have only just started with Virgin Mobile. But I did add a Subject line and maybe the phone treets this as MMS? and sends as Picture Messaging? I had hoped that Virgin Mobile who suppied the Galaxy Smart phone could provide a definitive answer. But thanks for your reply. Helpful
What I find annoying is that we have to sort our own problems out, I have spent half hour searching as the 'chat' is not working. I have had to re sign up for media as can not ask questions being just on the mobile site . yet cant get media as no cable in my area. Picture charges being made when I have enough data is some what annoying as there is no picture in the texts that were sent. If a longer text means virgin then charge you maybe they should be clearer. they are not clearer a I could not even find the phone that I bought a few weeks ago on there phone fix. Virgin be more customer friendly and clearer as to why you add charges on!