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SammyG1
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Phone switch

I'm switching from an iPhone 5s to 6s and switching sims. I have text the number provided to set up the new sim however the new sim is not being recognised and the old sim now has no service. What can I do?

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Forum Team (Retired) Mat_H
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Re: Phone switch

Hi Sammyg1,


Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some issues with the sim. I'll be happy to clear this up for you. When the other sim deactivates, it means the activation process has started. The sim should now be up and running. How's it looking for you currently?

 

Let me know as soon as you can.


Thanks,

Mat
 


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Forum Team (Retired) Mat_H
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Re: Phone switch

Hi Sammyg1 Smiley Happy

 

Just popping in to make sure all is well?
 

I'm here if you need anything.


Thanks,


Mat


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