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Katyg48
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Phone not working

Round about 4pm my phone had a e.mail, clicked onto the mail and my phone went completely black.

Have tried a few times now to start the phone again, and all it does is show the Galaxy name and still comes out black. Nothing is working. So what is wrong with this phone. Model is Samsung . 

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Forum Team (Retired) Mat_H
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Re: Phone not working

Hi KatyG48,

 

Welcome to the forums Smiley Happy

 

Really sorry to hear that you're having issues with turning your phone back on. I want to get this all sorted for you.


Can you let me know if anything happens when you connect the phone to a power source?


Can you also let me know what model of phone you're using so I can provide further help?

 

Looking forward to hearing from you Smiley Happy

 

Thanks,
Mat


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Forum Team (Retired) Mat_H
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Re: Phone not working

HI KatyG48,


How are you getting on with this currently?


Let me know if you need anything at all.

Thanks,

Mat


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